Every Channel, One Intelligent Conversation

Swifty answers dealership calls, captures enquiries and helps customers book or reach the right person. Your team gets the details to follow up.

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Hear a real callSwifty answering a dealership

Live transcript · ExampleService booking AI

CallerI need to book my car in for a service.

SwiftyOf course Mr Smith, I have Tuesday at 9am available. Would that work for you?

CallerYes, Tuesday at 9 would be great. Thank you.

BookedSwifty books the serviceTuesday, 9am. Appointment added to the service diary.

Serving franchises and dealer groups

93%: Less human time on routine calls
54%: Of call minutes handled by AI
1,000,000+: AI voice minutes handled

Use Every Conversation to Make Smarter Business Decisions

Swifty brings calls, messages and enquiries together, understands the context and takes the next step according to your dealership’s rules.

Service booking AIBusiness accountTodayHi James, it's the service booking AI. Would you like to book in your car's service?10:24Yes please. Can I have a courtesy car?10:26Yes. The first courtesy car is free on the 15th. Would 9am that day work?10:26Yes, that's fine.10:31Done. You're booked in for 9am on the 15th with a courtesy car.10:31Message

Swifty AI · 01:42Service booking AI

Booked. Tuesday at 9am for your MOT and service.SpeakerMuteKeypad

AI AssistantAsk me anythingDo you have a red saloon in stock?Yes, this one is in the showroom now:

Saloon1.5 turbo petrol · Red£21,9952024PetrolAutomaticView vehicleBook a test driveType your message...

Advisor coachingJames Hill · OctJames ends 41% of calls with a next step. The team median is 63%.Introduction92%Rapport building78%Customer name64%Needs discovery71%Product matching69%Objection handling55%Closing next step41%Team medianCall to review · Mrs Wilson▶6:12Customer: That sounds good. I'll have a think about it.James: No problem. Give us a call when you're ready.Coaching note: Offer a time for a test drive before the call ends.

Swifty AI · 01:42Service booking AI

Booked. Tuesday at 9am for your MOT and service.SpeakerMuteKeypad

AI AssistantAsk me anythingDo you have a red saloon in stock?Yes, this one is in the showroom now:

Saloon1.5 turbo petrol · Red£21,9952024PetrolAutomaticView vehicleBook a test driveType your message...

Swifty AI · 01:42Service booking AI

Booked. Tuesday at 9am for your MOT and service.SpeakerMuteKeypad

AI AssistantAsk me anythingDo you have a red saloon in stock?Yes, this one is in the showroom now:

Saloon1.5 turbo petrol · Red£21,9952024PetrolAutomaticView vehicleBook a test driveType your message...

Answers every dealership call

Swifty answers your main line, the calls your team can't get to, and calls after hours. Every caller gets an answer, not a ringing phone.

Today's calls · Example3 answered

9:14amMr DaviesFinance settlement figureCallback booked
12:30pmSarah EvansIs the red saloon still available?Put through
4:52pmMr SmithWhen will my car be ready?Message taken

Puts callers through to the right team

Swifty works out the department from what the caller says. No keypad menu. If nobody picks up, the caller comes back to Swifty and does not have to start again.

Example transfer

Service enquiry“When will my car be ready?”
Putting you throughService team
No answer after 30 secondsThe caller comes back to Swifty
Message takenWaiting on the Switchboard page

Takes the details when nobody can pick up

Swifty saves the caller's name, number, vehicle and what they need. Your team sees it as a task on the Switchboard page.

New message · Example4:52pm

Caller: Mr Smith
Number: 07700 900456
Vehicle: Blue hatchback
Team: Service
Message: Wants to know when his car will be ready. Please call him back before 6pm.

Every call recorded and summarised

Play back any call, read the transcript, or read the short summary.

Call summary · Example4:52pm

Mr Smith asked when his car will be ready. The Service team did not answer, so Swifty took a message for a call back before 6pm.

Transcript

Caller: Hi, I'm calling about my car. When will it be ready?

Swifty: I'll put you through to the Service team now.

See what every conversation led to

The same pages your managers use in Swifty: coaching for each advisor, webchat results, and calls answered at every dealership.

The Swifty Sales Analytics page, Advisors tab, with example data: orders, offers sent, open work and coaching for six advisors, with the top advisor and the advisor who needs help.

See Swifty in action

Follow one dealership call from hello to handover.

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Trust and implementation

Your systems. Your rules.

01 · Integrations

Built around your dealership systems.

Agree the connections and updates your team needs.

Connects to today

Keyloop
Dealerweb
EnquiryMax
eMaster
NetDirector

02 · Security & compliance

Conversation records. Controlled access.

Recording, transcript and summary for authorised users.

Every conversationRecordingTranscriptSummaryOnly users with access can open it

Roles and permissions
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Read the Automotive AI buyer's guide

Frequently asked

Clear answers for dealership teams.

Does a dealership need every Swifty product?＋

No. A dealership can begin with Voice AI or Lead Management, then add booking, webchat, routing or conversation analysis where those capabilities support the same customer journey.

What happens when a conversation needs a person?＋

Swifty follows the dealership's agreed handover and fallback rules. A customer can be transferred or the request can be recorded for the right team, with the useful conversation context kept alongside it.

How is Swifty priced?＋

Pricing depends on the capabilities and scope your dealership needs. Book a demo and we will prepare a quote for your dealership.

See how Swifty would work at your dealership.

Walk through a sales or service enquiry, from the customer's first question to your team's next action.

Book a demo